HRcell is announcing a vacancy for an Operations Engineer (L2).
According to Fins.az, the company's responsibilities and requirements related to the vacancy were presented.
Responsibilities:
- Maintain essential IT operations, including operating systems, applications and software
- Handle mission-critical IT tasks and system improvements
- Handle monitoring alarms and system faults
- Coordinate with L1 teams in order to understand the root cause of the problem
- Handle and manage incidents
- Record, track, and document the problem solving process including actions taken through to the final resolution, within the SLA frame
- Communicate with users through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service.
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Deploy planned releases and patches for the applications
- Perform file backup for systems
- Prepare accurate and timely reports
- Ability and willingness to quickly learn new technology and software
Requirements:
- BS in Computer Science or similar field
- 3+ years experience
- Proven work experience as a Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Unix environments and knowledge of shell script
- Hands-on experience with Oracle DB and knowledge of PL/SQL
- Hands-on experience with Apache Tomcat, Java applications and knowledge of XML/HTTP
- Hands-on experience with Logging and Monitoring solutions such as ELK
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Telco Infrastructure Experience
- Experience in Ericsson product line is highly desirable
- Phyton, Java as a plus
If you are interested in this position, you are welcome to contact us at [email protected]